Call Notification Settings

Hooroo.ai works around the clock to ensure you never miss a customer call, giving you back your personal time. Our Notification Settings give you complete control over how and when you receive call summaries, so you can stay in the loop without being overwhelmed.

This guide will walk you through setting up email, text message (SMS), and webhook notifications.

Accessing Your Settings

You can find these options in your Hooroo.ai dashboard by navigating to the Notification Settings tab in the left-hand menu.

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When to Receive Notifications

For each notification type (Email, Text, and Webhook), you first need to decide which calls should trigger a notification. You have three options:

• All Summaries: You will receive a notification for every single call that your Hooroo.ai agent handles.

• Customer Calls Only: You will only receive notifications for calls that are classified as customer interactions.

• None: This will disable this specific type of notification.

You can set a different rule for each channel. For example, you might want an email for All Summaries but only a text message for Customer Calls.

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1. Email Notifications

Get detailed call summaries, and optionally the full transcript, sent directly to your inbox. This is perfect for keeping a detailed record of your customer interactions.

• Send Emails To: Enter the email address where you'd like to receive notifications.

  • Note: If you leave this field blank, summaries will be sent to the default email address associated with your Hooroo.ai account.

• Include full transcript in emails: Check this box if you want the complete, word-for-word transcript of the call included below the summary in the email. This is useful for when you need to review the exact details of a conversation.

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2. Text Message (SMS) Notifications

For quick, on-the-go updates, receive a concise call summary sent directly to your mobile phone. This allows you to quickly decide if a call needs an immediate response.

• Send Texts To (E.164 format): Enter the mobile number where you want to receive text summaries.

  • Important: The number must be entered in the international E.164 format, which includes the country code with a + sign and no spaces. For Australia, it will start with +61.

  • Example for an Australian mobile: [phone]

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3. Webhook Notifications (For Advanced Integration)

Webhooks are a powerful way to automatically send your call data to other software you use, enabling custom workflows and automation. For example, you could use a webhook to:

• Log every customer call in your CRM automatically.

• Send a notification to a Slack channel for your team.

• Add a new row to a Google Sheet with call details.

• Webhook URL: Enter the full URL of the endpoint that will receive the call data. Your endpoint must be configured to accept a POST request with a JSON payload.

  • Example URL: https://your-crm.com/api/hooroo-webhook

Webhook Data (Payload)

When a call triggers the webhook, Hooroo.ai will send the following data in a structured JSON format to your URL:

{
  "hooroo_summary": "Caller booked an appointment.",
  "longer_summary": "The caller, Jane Doe, booked a consultation for Friday at 10 AM.",
  "call_classification": "CUSTOMER",
  "start_time": "2024-08-19T12:15:00Z",
  "duration_secs": 95,
  "external_number": "[phone]"
}

Important Notes for Webhooks:

• The URL must be valid and start with http:// or https://.

• If your system requires a password or secret key for authentication, you can include it as a query parameter in the URL (e.g., ...endpoint?token=YOUR_SECRET_TOKEN).

• Your server must respond with a 2xx status code (e.g., 200 or 204) to confirm it has successfully received the webhook. Any other response will be treated as a failure.

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Saving Your Settings

Once you have configured your preferences for email, text, and webhooks, scroll to the bottom of the page and click the Save Settings button to apply your changes.